Return and Refund Policy

At FINCH FIRE LLC, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be exactly what you expected. This policy outlines how you can return products purchased from our website, https://finchfire.store/.

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all original tags and accessories included. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at support@finchfire.store or call us at +1 (866) 237-8289 during our customer service hours (Monday-Friday 9AM-5PM EST). Please provide your order number, the item(s) you wish to return, and the reason for the return.

Once your return request is approved, we will provide you with a pre-paid shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returns should be sent to: FINCH FIRE LLC 2112 BRIDGE BLVD SW ALBUQUERQUE, NM 87105 United States

Return Shipping Costs

For eligible returns, FINCH FIRE LLC will cover the cost of return shipping by providing you with a pre-paid shipping label.

Restocking Fee

We do not charge a restocking fee for returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or defective product, we may require photographic evidence to process your claim.

Refunds

Once we receive and inspect your return, we will send you an email notification to let you know that we have received your returned item and if your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Non-Returnable Items

Please note that certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Domestic Orders Only

FINCH FIRE LLC currently only ships within the United States. Therefore, this Return and Refund Policy applies exclusively to domestic US orders.

Contact Us

For any questions about our Return and Refund Policy, please contact us:

Email: support@finchfire.store

Phone: +1 (866) 237-8289

Address: 2112 BRIDGE BLVD SW, ALBUQUERQUE, NM 87105, United States

Customer Service Hours: Monday-Friday 9AM-5PM EST