Welcome to FINCH FIRE LLC! These Terms and Conditions ("Terms") govern your use of the website https://finchfire.store/ ("Website") and your purchase of products available through the Website. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website.
1. Company Information
The Website is operated by FINCH FIRE LLC, an LLC registered in the US. Our business address is 2112 BRIDGE BLVD SW, ALBUQUERQUE, NM 87105, United States. You can contact us at support@finchfire.store or by phone at +1 (866) 237-8289 during our customer service hours, Monday-Friday 9AM-5PM EST.
2. Products & Services
FINCH FIRE LLC specializes in high-quality Home & Garden products, specifically within Kitchen & Dining Appliances. All products are subject to availability. While we strive to provide accurate product descriptions, images, and pricing, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order). We reserve the right to discontinue any product at any time.
3. Pricing & Payment
All prices displayed on the Website are in United States Dollars (USD). Prices are subject to change without notice. We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, American Express), Stripe, and PayPal. By placing an order, you represent and warrant that you have the legal right to use the payment method(s) chosen. Your payment information is processed securely. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product description.
4. Order Processing
Orders are typically processed within 1-2 business days from the time of purchase. You will receive an email confirmation once your order has been placed and another once it has shipped.
5. Shipping Policy
FINCH FIRE LLC offers free shipping on all orders to addresses within the continental United States. We do not ship internationally. Once processed, your order will typically arrive within 3-5 business days. While we strive to meet these timelines, actual delivery times may vary due to unforeseen circumstances. Risk of loss and title for items purchased from FINCH FIRE LLC pass to you upon our delivery to the carrier.
6. Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 30 days from the date of delivery. To initiate a return, please contact our customer service team at support@finchfire.store.
- Return Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Return Shipping: FINCH FIRE LLC will provide a prepaid return shipping label for all eligible returns.
- Restocking Fee: We do not charge any restocking fees for returns.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
7. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of FINCH FIRE LLC or its content suppliers and protected by United States and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without express written permission from FINCH FIRE LLC.
8. User Conduct
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Website.
9. Disclaimer of Warranties
The Website and all products are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. FINCH FIRE LLC does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.
10. Limitation of Liability
In no event shall FINCH FIRE LLC, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
11. Indemnification
You agree to defend, indemnify, and hold harmless FINCH FIRE LLC and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Website, by you or any person using your account and password; b) a breach of these Terms, or c) content posted on the Website.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions.
13. Dispute Resolution
Any dispute or claim relating in any way to your use of any FINCH FIRE LLC Service, or to any products or services sold or distributed by FINCH FIRE LLC through the Website, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
14. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.
15. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
By email: support@finchfire.store
By phone: +1 (866) 237-8289
By mail: FINCH FIRE LLC, 2112 BRIDGE BLVD SW, ALBUQUERQUE, NM 87105, United States
Customer Service Hours: Monday-Friday 9AM-5PM EST
16. Privacy Policy Reference
Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.