At FINCH FIRE LLC, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be exactly what you expected. This policy outlines how you can return products purchased from our website, https://finchfire.store/.
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all original tags and accessories included. You'll also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at support@finchfire.store or call us at +1 (866) 237-8289 during our customer service hours (Monday-Friday 9AM-5PM EST). Please provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, we will provide you with a pre-paid shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All returns should be sent to: FINCH FIRE LLC 2112 BRIDGE BLVD SW ALBUQUERQUE, NM 87105 United States
Return Shipping Costs
For eligible returns, FINCH FIRE LLC will cover the cost of return shipping by providing you with a pre-paid shipping label.
Restocking Fee
We do not charge a restocking fee for returns.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or defective product, we may require photographic evidence to process your claim.
Refunds
Once we receive and inspect your return, we will send you an email notification to let you know that we have received your returned item and if your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Non-Returnable Items
Please note that certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Domestic Orders Only
FINCH FIRE LLC currently only ships within the United States. Therefore, this Return and Refund Policy applies exclusively to domestic US orders.
Contact Us
For any questions about our Return and Refund Policy, please contact us:
Email: support@finchfire.store
Phone: +1 (866) 237-8289
Address: 2112 BRIDGE BLVD SW, ALBUQUERQUE, NM 87105, United States
Customer Service Hours: Monday-Friday 9AM-5PM EST