FINCH FIRE LLC ("we," "us," or "our") operates the website https://finchfire.store/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable US privacy laws and regulations.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

Personal Information you provide to us directly:

  • Contact Information: Name, billing address, shipping address, email address, phone number.
  • Order Information: Details about the products you purchase.
  • Payment Information: Payment card details (card number, expiration date, CVV) or other payment account information (such as PayPal credentials). We do not store full payment card details on our servers; this information is securely processed by our third-party payment processors.
  • Communication Data: Information you provide when you communicate with our customer service team (e.g., through email, phone, or chat).

Information collected automatically when you visit the Site:

  • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • Browsing Information: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. This is called "Device Information."

2. How We Use Your Personal Information

We use your Personal Information for various purposes, including:

  • Processing and Fulfilling Orders: To process your purchases, confirm your orders, arrange for shipping (domestic US only), and provide you with invoices and order confirmations.
  • Customer Support: To communicate with you, respond to your inquiries, and provide customer service.
  • Site Improvement: To screen our orders for potential risk or fraud, and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
  • Marketing and Promotions: If you have opted in, to send you information about our products, services, and promotions. You can opt out of these communications at any time.
  • Legal Compliance: To comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Service Providers: We share your information with trusted third-party service providers who perform functions on our behalf. These include:
    • WooCommerce: Our online store is hosted on WooCommerce, which provides us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases, and the general WooCommerce application.
    • Payment Processors: We use third-party payment gateways like Stripe and PayPal to process payments securely. When you make a purchase, your payment information is encrypted and transmitted directly to these processors, and we do not store your full payment card details.
    • Shipping Carriers: We share your shipping address and contact information with shipping carriers to deliver your orders within the US.
    • Analytics Providers: We may use analytics services (such as Google Analytics) to understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Legal & Safety: We may disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights (e.g., to enforce our Terms of Service).
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of that transaction.

We do not sell your Personal Information to third parties.

4. Your Rights

You have certain rights regarding your Personal Information:

  • Access: You have the right to request access to the Personal Information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate Personal Information we hold about you.
  • Deletion: You have the right to request that we delete the Personal Information we hold about you, subject to certain exceptions.
  • Opt-out of Marketing: You can opt-out of receiving marketing emails from us at any time by following the unsubscribe link in the emails or by contacting us directly.

To exercise any of these rights, please contact us using the details below.

5. Cookies and Tracking Technologies

We use "cookies" and similar tracking technologies to collect Device Information and enhance your experience on our Site.

  • What are Cookies? Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. They help us remember your preferences, keep you logged in, and understand how you interact with our Site.
  • Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until they expire or you delete them).
  • Managing Cookies: You can control and manage cookies in various ways. Most browsers allow you to block or delete cookies. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

For more information about cookies, visit http://www.allaboutcookies.org.

6. Data Security

We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. We use secure servers, encryption technologies, and other practices to help keep your data safe.

While we strive to protect your Personal Information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to websites operated by third parties. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will take steps to delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and indicate the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, your Personal Information, or wish to exercise your rights, please contact us:

Company Name: FINCH FIRE LLC 

Website: https://finchfire.store/ 

Email: support@finchfire.store 

Phone: +1 (866) 237-8289 

Address: 2112 BRIDGE BLVD SW, ALBUQUERQUE, NM 87105, United States 

Customer Service Hours: Monday-Friday 9AM-5PM EST