Shipping Policy

Thank you for shopping at FINCH FIRE LLC! We're committed to delivering your home and garden appliances efficiently and safely. Please review our shipping policy below.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.

Shipping Rates & Delivery Estimates

We are pleased to offer Free Shipping on all orders, with no minimum purchase required. Once your order has shipped, the estimated delivery time is 3-5 business days.

  • Delivery times are estimates and commence from the date of shipping, rather than the date of order.
  • Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
  • Please note that these are estimates. Delays can occur due to carrier issues, high volume periods, or unforeseen circumstances.

Shipping Destinations

FINCH FIRE LLC currently ships to addresses within the United States only. We do not offer international shipping at this time.

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email that will include your tracking number. The tracking number will be active within 24 hours. You can use this number to monitor the progress of your delivery.

Lost or Damaged Packages

FINCH FIRE LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package shows as delivered but you haven't received it, please check with neighbors and your local post office before contacting us. We will assist you as much as possible with the carrier claim process.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly during checkout. If an order is returned to us due to an incorrect or undeliverable address provided by you, we will contact you to arrange for reshipment, and additional shipping charges may apply.

Contact Us

If you have any questions about your order or our shipping policy, please contact us: